Most library collection agency services offer to send out collection letters to collect on lost books and overdue accounts.  If this is what interests your library, NorthStar can provide this same service at a cost that is likely much less than any other library agency collection service.

NorthStar will send out a series of three library collection letters during a 45 day period.  If the patron returns the book to you due to the letters, your only cost is the collection letters ($5.85 if you buy them in advance).  If your library chooses to add a state-allowed fee for the late book, that fee may fully reimburse your library for the cost of the letters.

It is also possible for collection letters to be a type of "bill" (the patron is simply given a total for the lost book and fees).  If this is your choice, the cost of the letters is still just $5.85 if you purchase them in advance.

If collection letters do not work, or if a library wants to go directly to a free collection service, NorthStar offers a completely free 65/35% split.  Your library would receive 65% of the debt submitted to and collected by NorthStar at no charge.  If NorthStar cannot collect, it (NorthStar) absorbs all the collection costs.  For a description on how NorthStar collects these more difficult accounts, see my accounts receivables collection page.

Unlike other agencies that only collect submitted debt, NorthStar is a full service collection agency plus a technology service.  If your library is set up with a system like SirsiDynix, NorthStar can interface with it.  NorthStar has its own "in-house" programmers with many existing interfaces.  If it does not have an interface used by a client, it will build what that client needs.  Stated another way, NorthStar excels at offering customized solutions for its clients.

Please take a moment to see what some of the inner workings of NorthStar look like with this corporate video.

 

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